AT THE OFFICE: MEETING A VISITOR

Hello I’m …………………… Nice to meet you. Welcome to Saigon.

How was your trip/flight?

How long did it take?

What are you going to be doing here at Lotus?

Have you ever visited us before?

When was the last time you came?

How long are you going to stay (this time)?

(Colleague's name)  I ‘d like you to meet (visitor's ) .from …………………

(V) Nice to meet you………………….

Do you come from (place of departure)?

Where do you come from?

Do you work in (place of departure)?

How long have you lived/worked there ………..?

(V) What can you do in Saigon? (3 interesting or good things about Saigon).

How long have been a (job name)?

Do you enjoy it?

Where do you work? (company)

Do you travel for work often?

How’s the hotel?

How long did it take you to get to our office?

Do you like to travel?

Where do you go for your holidays?

How many weeks holiday do you get?

Do you have any hobbies?

What do you like to do in your free time?

Do you speak any other languages?

How may other languages can you speak?

It was nice to meet you.

Have a successful visit.

Good luck with your project.

Hope your work goes well.

See you later.

An example small talk: meeting a visitor at the airport

TRANG IS WAITING FOR JOHN IN FRONT OF THE ARRIVAL HALL


A Excuse me, are you John Dreyer?

B Yes, you must be Miss Trang.

A Very pleased to meet you. How are are you?

B Good, good….but a bit tired.

A Did you get much sleep on the flight?

B I was alright for a while, then a baby started crying and its parents couldn’t calm it down all the way to Bangkok.

A That must have been annoying. So what did you do?

B I put on the headphones and watched the movie…….. Good movie actually.

A What was it?

B Alice in Wonderland……… but not in 3D.

A I saw that a few months ago.

B Because I travel so much, I’ve seen it 3 times in the last month. I wish they’d change their movies more often.

A I see what you mean. Anyway, you’re pretty tired. Would you like to take a nap in the hotel before the 2pm meeting, or would you like to join the management staff for lunch? We can postpone having a meal together until tonight if you like.

B Yeah, a short sleep would be good thanks.

A Excellent, shall we get a taxi?

B Good idea

A TAXI! TAXI!

Small talk from TUYEN

Topic: Meet the visitors at the hotel and take to restaurant.
I- Pick up visitors from the hotel and greeting:
Tuyen: Good evening Sirs and Madams.
          I'm Tuyen from RKW Lotus.
          Nice to meet you.
Visitor: Nice to meet you, too.
Tuyen: Mr.Khue is on the way from the aiport to the restaurant now. He want me take you directly to the restaurant. And he will meet you there... Please come with me.

...

II- Small talk: On the way to restaurant
Tuyen: How was your flight? You look so tired.
Visitor: Oh, it was a long flight, you know. I haven't taken a long flight like this for a long time.
Tuyen: Oh, I know. Don't worry. The place we're going to is a nice place. I hope you'll like it and feel better.

Tuyen: And how about you? How do you feel?
...
Tuyen: Have you ever been here before?
...

Tuyen: I booked a table for you in Dong Pho restaurant.. It takes about 15 minutes to go there. The restaurant offers many kinds of traditional Vietnamese dishes and also Western dishes are available. You will have many choices for food....

III- In the resaurant:
Please have a seat. I think Mr.Khue and his wife are here soon. Would you like a drink while we're waiting?


[At that time, I will play it by ear]


By:  Tuyen

Thank you letter from TUYEN

 Dear Mr...,

I was very glad to seeing you in Vietwatwer on _Nov 2010. Thank you very much for visiting our booth. I hope everything is going well with you.

I am writing to introduce our Census water meter that we discussed on that day. I would like to give you more informations about this. I have enclosed the prochure and price list for your reference. If it is possible, you can visit our showroom on Dien Bien Phu street and take a look. I am very glad to seeing you again and having chance to discuss more about this product.

For further questions, please feel free to contact me.

Sincerely,
Ngoc Tuyen

thank you letter from Van

November 16th 2010
Lotus Chemical Technology
393 Dien ....

To: Mr. Nguyen Van Duc
557 Company......

Dear  Duc,

Follwing on from our conversation at Vietwater Exhibition  last Thursday morning, I would like to thank you for coming.
As you know, we supply all solution of water like pipes, water meters, valves, water treatments and tools, machines, equipments use for contructions.

16th November

FROM:
Lotus Chemicals
393 Dien Bien Phu
Ward 4, District 3
Ho Chi Minh City
VIETNAM

TO:
Mr. Max Impact
Bright Water Services
222 Bela Vista Boulevarde
Paradise Hill 98122
California
USA


Re: VIETWATER EXHIBITION, District 7 HCMC, Vietnam 10-12th November 2010

Dear Max

SUGGESTED CORRECTIONS FOR PHUOC

From: Dao Duy Phuoc
Technicial Supervisor,
Lotus Engineering
393 Dien Bien Phu Street,
Ward 7, District 3

HCMC 

To:  John Richard
Sales Manager
American Inventions Community
777 Hung Dao Street, 
Ward 9, District 5

HCMC

November 04, 2010

Dear Mr Richard,

Last month, I purchased a product [name the product] from your company. 


Unfortunately there appears to be a problem with it. On the screen, it displays OL1.  Could you please explain this error message? How can I resolve this problem? 

In your return mail, could you also please  enclose a user manual for this product.

I looking forward to hearing from you soon.

Yours sincerely,

Phuoc




One day later...

From: John Richard

Sales Manager

American Inventions Community

777 Hung Dao Street, 
Ward 9, District 5

HCMC

To: Dao Duy Phuoc

Technicial Supervisor,

Lotus Engineering

393 Dien Bien Phu Street,

Ward 7, District 3

HCMC 

November 05, 2010

Dear Mr Phuoc,

Regarding your previous mail about the error message OL1 . 

OL1 means Motor Over Load  due to either:

•         Motor running at low speed for a long time under a  heavy drive load
•         Sudden change of load

Possible solutions for the problem:

•         Check or change motor
•         Check and possibly reduce the load

I hope this information has been useful.

I've  attached a .pdf file of the latest user manual for this product as requested.

If the problem persists or you have any other questions, please contact us again anytime.

Best regards,

John Richard 

Tools at a company

This is a SPANNER

This is cog-wheel

 

Phuoc's homework

Dear Mr Tim,
I send you my homework. I write two letter which I imaged. So, I think there are many fault in it. Please check and repair my mistake by using another text colour!
Thank you very much.
Best wishes,
Phuoc, Dao Duy


November 04, 2010
Dao Duy Phuoc
Technicial Superviser
Lotus Limit Co.
393 Dien Bien Phu Street,
Ward 7, District 3
Dear Mr John,
Last month, I bought a invetor at your company. I have a problem with it. On the screen, it display "OL1". Would you tell me what does it fault? How do I slove? It's very important with me.
Please enclose a catalogue of this inventor.
I looking forward to hearing from you soon.
Yours sincerely,
Phuoc, Dao Duy


One day later...


November 05, 2010
John Richard
Sale Manager
American Inventor Community
777 Hung Dao Street,
Ward 9, District 5
Dear Mr Phuoc,
I read your mail about inventor's fault. If the screen display "OL1", it means "Motor Over Load " because:
        Motor drive heavy load at low speed for a long time.
        Sudden change of load
I show you some soloution for this case:
        Change motor
        Check the load
I hope it's useful for your inventor.
I enclosed a catalogue which you request.
If you have another problem of inventor, please contact us again.
Best regards,
John Rechard 

VIETWATER 2010

From 10th -12th November 2010 we will stage VIETWATER EXHIBITION at SECC District 7.

The projects in VN

Ms. Huong

Huong on Can Gio trip

Phuoc on tools

There are many tools at my company. It belongs mechanical equiment. Here are some picture and video:

HAMMER

How many hammer at your house?

- There isn't any hammer at my house.

What do you do with this hammer?

-  I'll drive a nail on the wall.

NAIL

Is this song funny? It tell about Maxwell, who is very terrible use his silver hammer to kill anyone made him angry. He killed his friend, his teacher, a judge... This is a way to decrease the stress but I'm afraid of blood. I don't like to use a hammer come down upon human head. You mustn't try due to once times.



Mangroves drop their babies into the tidal mud, where they wait until there's enough light, usually after an old tree dies

ORGANIZING WRITING BUSINESS LETTERS

How to structure a business letter:

The Start

Dear Personnel Director,

Dear Sir or Madam: (use if you don't know who you are writing to)

Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)

Dear Frank: (use if the person is a close business contact or friend)

The Reference

With reference to:

• your advertisement in theTimes, 
• your letter of 23 rd March, 
• your phone call today, 

Thank you for your letter of March 5 th

The Reason for Writing

I am writing to:

• inquire about 
• apologize for 
• confirm

Requesting

Could you possibly?
I would be grateful if you could....

Agreeing to Requests

I would be delighted to...

Giving Bad News

Unfortunately I am afraid that...

Enclosing Documents

I am enclosing...
Please find enclosed...
Enclosed you will find....

Closing Remarks

Thank you for your help.
Please contact us again if:

• we can help in any way. 
• there are any problems. 
• you have any questions.

Reference to Future Contact

I look forward to:

• hearing from you soon. 
• meeting you next Tuesday. 
• seeing you next Thursday.

The Finish

Yours faithfully, (If you don't know the name of the person you're writing to)

Yours sincerely, (If you know the name of the person you're writing to)

Best wishes,

Best regards, (If the person is a close business contact or friend)

Sample Letter

Here is a sample letter using some of these forms:

Ken's Cheese House

34 Chatley Avenue Seattle,

WA 98765

Tel: 1234567

Fax: 9876543

Email: kenny@cheese.com

October 23, 2006

Fred Flintstone

Sales Manager

Cheese Specialists Inc.

456 Rubble Road Rockville, IL

Dear Mr Flintstone:

With reference to our telephone conversation today, I am writing to confirm your order for: 120 x Cheddar Deluxe Ref. No. 856

The order will be shipped within three days via UPS and should arrive at your store in about 10 days.

Please contact us again if we can help in any way.

Yours sincerely,

Kenneth Beare

Director of Ken's Cheese House